FAQ
Frequently Asked Questions (FAQ)
Orders & Shipping
How long does it take to process my order?
Orders are typically processed within 2-5 business days (excluding weekends and holidays).
How long will shipping take?
- Standard shipping: 5-10 business days
- Expedited shipping: 2-5 business days
- International shipping: 10-21 business days (varies by country)
Do you ship internationally?
Yes! We offer international shipping to select countries. Any customs fees or taxes are the buyer's responsibility.
Will I get a tracking number?
Yes! You’ll receive an email with tracking details once your order ships.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery if the item is unused and in its original condition. Please visit our Return & Exchange Policy for full details.
Can I exchange an item?
Yes! If you need to exchange an item, please contact us at Info@EmersonbyAvery.com.
Do you offer refunds?
Refunds are issued only for damaged or incorrect items. Shipping fees are non-refundable.
Products & Custom Orders
Do you offer custom orders?
Yes! Avery loves creating custom pieces. Whether it's a personalized gift or a special request, reach out through our contact form and we'll work with you to create something magical.
Are your products kid-friendly?
Many of our designs are perfect for all ages, but not all of our featured products are intended for young children. Please check individual product descriptions for age recommendations and safety details before purchasing.
Other Questions
How can I contact you?
You can email us at Info@EmersonbyAvery.com and we’ll be happy to help!